Chick-fil-A Employee Goes Above and Beyond, Retrieves Customers Cell Phone from Storm Drain


In yet another story showing how Chick-fil-A employees go above and beyond the call of duty, a Chick-fil-A worker in Virginia actually climbed down into a storm drain manhole to retrieve a customer’s lost cell phone.

When customer Shauna Hall hit up the Chick-fil-A in Stafford, Virginia, this week, she had a grave mishap when she got out of her car in the parking lot.

The customer’s son accidentally dropped he cell phone and it slipped into a storm grate.

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Hall wrote of her experience on her Facebook page.

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“So I have the WORSE luck. I’m serious, if it can happen it will almost always happen to me. Today was no exception,” Hall joked.

Hall noted that she had only just paid off the phone so at last it was hers… and down the drain it went.

“After a moment of losing my freakin[g] mind, I lay on the ground, placing my head best I can between my van and the drain, looking into the dark abyss to see if by any chance it has landed somewhere I can reach.” She said, “Of course it has not.”

For some reason, she wondered if the folks inside the Chick-fil-A could help and desperately asked the manager what he could do.

“The manager comes over to talk to me and is very friendly but unsure how to help. Just then another employee behind her says he is going to grab a grab-stick and a mirror to try and help,” Hall wrote.

They all decided to call the phone to see if they can hear where it might be underground. And sure enough they could hear the ring tone.

At some point, Chick-fil-A employee Seth just decided, what the heck, let’s get down in there and just get the thing!

“I was so thankful I freaking hugged him. Not only did he slice his finger and was filthy from laying on the ground and climbing in the hole, I find out he had actually just gotten off shift and was still willing to help me,” Hall wrote appreciatively.

Yep, just another day at Chick-fil-A.

Follow Warner Todd Huston on Twitter @warnerthuston.

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